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The Future of Retail and Hospitality

Feb 24, 2022 @ 9:00 am - 10:00 am


The COVID-19 pandemic has profoundly affected our economy and society, accelerating major changes in business strategies, digital transformation, and productivity measures. Hospitality and retail (industries that heavily relied on personal interactions) were immediately impacted. These industries had to reimagine their business landscapes and quickly adopt e-commerce, digitalization, artificial intelligence, and automation to continue providing a personalized experience to customers in addition to face-to-face interaction.

During this webinar, panelists will discuss the impact of huge shifts on the future of hospitality and retail in the Greater Washington region, providing their insights on how inclusive innovation can advance our region’s economic growth and solve for opportunity gaps, how technology and data analytics will influence new customer expectations, and whether these industries will return to or exceed pre-pandemic levels.


  • Licy DoCanto, Managing Director for Washington, DC Office, APCO Worldwide (moderator)
  • Chad Horrell, Senior Manager – East, DoorDash
  • Christine Kettmer, Senior Director, Global Enterprise Insight & Strategy, Marriott International
  • Karen Strack, SVP Marketing, Unibail-Rodamco-Westfield (URW)

About the Future of Work Series

This extended series will explore how the COVID-19 pandemic and other dynamics are changing how we work, and by extension how we live, learn, travel, shop, and play into the future.

Learn more about the series here.


Feb 24, 2022
9:00 am - 10:00 am



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