COVID-19 Briefing: State of the Hospitality Industry
Restaurants and hotels across the Washington metro region are beginning to welcome back customers and employees after many weeks of full or partial pandemic-related closures. However, they are not returning to business as usual. To meet customer expectations and comply with state and District social distancing orders, they must explore very different service models. In this webinar, we discussed those changes and what they mean for the bottom line and the guest experience.
Moderator: Jay Coldren, Managing Director, Eat + Drink, Streetsense
- Elliott L. Ferguson, President & CEO, Destination DC
- Kathy E. Hollinger, President & CEO, Restaurant Association of Metropolitan Washington
- Jorge Perez, President and COO Regional Portfolio Properties, MGM Resorts International