Events

Igniting Your Employees’ Passion for Service Excellence

When and Where

Wednesday, September 19, 2012
8:00 - 11:30 a.m.
The Ritz-Carlton, Washington, D.C.
1150 22nd Street, NW, Washington, DC 20037

Register For This Event Member Rate: $275
Non-Member Rate: $475*

Members at the Leadership Council ($30,000) level and higher receive one complimentary ticket to attend.

*Will be accommodated on a space-available basis.

Per The Ritz-Carlton's proprietary standards, this program will not be available to members of the hotel industry.

What It's About

Higher retention, stronger client relationships and better performance overall are often a direct result of having an engaged workforce.

This program will guide leaders on how to effectively communicate purpose, create opportunities for involvement and incorporate best practices that build a dedicated team.

Seminar will cover:

  • Key Principles for Service-Driven Leaders
  • Understanding & Differentiating Employee Purpose versus Functions
  • Developing a Culture of Ownership for Greater Profitability
  • Effectively Communicating Your Firm’s Strategic Plan

Series Sponsor

For information about sponsorship opportunities, contact Nancy LaJoice at 202.857.5987.