TD Bank Morning Star Presents Bruce Loeffler

Featuring Bruce Loeffler, Author of The Experience: The 5 Principles of Disney Service and Relationship Excellence

When and Where

Wednesday, October 14
8:00 a.m. Registration
8:30 - 10:00 a.m. Conversation with Bruce Loeffler

Ronald Reagan Building - The Pavilion
1300 Pennsylvania Ave NW, Washington, DC 20004
Walking Directions to The Pavilion

Register For This EventMember Rate: $75; Non-Member Rate: $100

Table of 8: $1,000 (reserved prime table; 8 seats and books for each guest)

Member Firms at the Leadership Council ($30,000) level and above receive two complimentary tickets. Book included with registration.**

Member Firms at the Corporate Council ($12,500) and Mid-Size Business Leader ($6,000) levels receive twocomplimentary tickets. Book not included with registration.**

Member Firms at the Emerging Business Leader level ($3,250) receive one complimentary ticket. Book not included with registration.**

**Additional books may be purchased prior to the event ($15).

**Additional books may be purchased onsite ($20).



Bruce Loeffler is the Co-Founder and President of Experience International. In his 10 years at Disney, Bruce held several key positions including the first Disney Service Excellence Coordinator. Bruce has developed numerous training programs for Disney and other Fortune 500 Companies specializing in customer service, motivation, communication, leadership and the Customer Experience.

Bruce is the author of One Minute Service: Keys to Providing Great Service Like Disney World, a quick read that delivers action-ready, immediately applicable ideas for providing great customer service. His newest book, co-written with Brian Church, The Experience: The 5 Principles of Disney Service and Relationship Excellence, draws on years of experience training Disney employees and overseeing service excellence for other renowned organizations. The authors reveal the five-part model that has kept Disney at the top for over 60 years, and show readers how to transcend basic service and create experiences that customers will remember.