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Business Workshop: Creating a Culture of World-Class Service

When and Where

Wednesday, September 14, 2011
9:15 - 11:00 a.m. Location: Ronald Reagan Building & International Trade Center
Horizon Ballroom (Directions to the Horizon Ballroom)
1300 Pennsylvania Avenue NW, Washington, DC

The Board of Trade has reached capacity for this event, so registration is now closed.

Board of Trade member firms at the Business Member ($1,000 dues) level and up receive two complimentary tickets.

$50 Members; $75 Non-Members. Registration is required.

What It's About

Join the Business Workshop Series this fall to explore customer service and what sets world-class firms above competitors. Dr. Bryan Williams, President of B. Williams Enterprise, and former Global Corporate Director of Training & Organizational Effectiveness for The Ritz-Carlton, will share proven concepts and techniques for building service-driven teams and for providing exceptional service in any industry. Gain tools for enhancing workforce leadership and motivation. Also, learn insights from the Baldrige Criteria for Performance Excellence, widely considered the world's most accepted set of standards for effective service and organization.

Topics will include:

  • Customer Service vs. Customer Engagement 
  • Enhancing your Service Touchpoints 
  • Incorporating the "Universal Service Rules"
  • Function vs. Purpose 
  • Leading a 5-Star Team
 

 

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