Business Workshop Series
| When and Where |
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Wednesday, February 8, 2012
8:30 a.m. - 10:30 a.m. Carr Workplaces Event Center at the Willard 1455 Pennsylvania Avenue, NW, 8th Floor
Washington, DC 20004
Registration for this event has closed.
Each Board of Trade member company receives two complimentary tickets to attend. Must apply Member Code to redeem.
Member Rate: $50;Non-Member Rate: $75
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What It's about
After leading an informative, high-energy Business Workshop in 2011, Dr. Bryan Williams, Founder & Chief Service Officer of B. Williams Enterprise, and former Global Corporate Director of Training & Organizational Effectiveness for The Ritz-Carlton, is back to share best practices and fresh techniques for providing exceptional service in any industry. Gain tools for enhancing leadership, setting service benchmarks, and exceeding client expectations.
Session Highlights:
- Building a Team of Highly Engaged Employees
- 11 Non-Negotiables of 5-Star Leaders
- Exploring Processes and Standards for a Service-Led Culture
- Communicating Purpose & Vision for Each Role on Your Team
Comments from Participants:
- Bryan Williams is masterful in his articulation and expertise in world-class customer service. He is engaging and entertaining!
Jorge Haddock, Ph.D.. Dean and Professor, School of Management, George Mason University
- Thank you for such an engaging Business Workshop on “Delivering World-Class Service”. I shared the techniques I learned and my co-workers were very impressed.
Pamela A. Jafari, Membership Manager, Cultural Tourism DC