After leading a high-energy seminar in 2011, Dr. Bryan Williams, Founder & Chief Service Officer of B. Williams Enterprise, and former Global Corporate Director of Training & Organizational Effectiveness for The Ritz-Carlton, is back to share best practices for developing a service-driven team within your organization. Gain tools and fresh techniques for enhancing leadership, setting service benchmarks and exceeding client expectations.

Some B2B companies are winning market share, in spite of today’s challenging economy. What do they have in common? A customer-focused marketing blueprint that differentiates them from competitors. In this session, you will gain tools to more consistently attract great customers from Lisa Nirell, growth expert and author of EnergizeGrowth NOW: The Marketing Guide to a Wealthy Company.

Join the Business Workshop Series this fall to explore customer service and what sets world-class firms above competitors. Dr. Bryan Williams, President of B. Williams Enterprise, and former Global Corporate Director of Training & Organizational Effectiveness for The Ritz-Carlton, will share proven concepts and techniques for building service-driven teams and for providing exceptional service in any industry.  Gain tools for enhancing leadership, workforce motivation and empowerment, and insights from the Baldrige Criteria for Performance Excellence, widely considered the world's most accepted set of standards for effective service and organization.

This unique panel will convene leaders from the region’s top media sources to reveal what reporters look for in covering area news. Discussion will provide insights for how firms can position stories and successes in a newsworthy way.

This workshop will highlight how to prepare for and distinguish yourself for board service. Expand your leadership and community impact by exploring the roles and responsibilities of effective board governance and identifying opportunities that utilize your skill-set and interests.

This workshop will offer current industry-led techniques for effectively recruiting and retaining top talent. Learn what distinguishes this region among other high-performing markets and how to best utilize it to attract and keep talent. Also, gain best practices for developing a corporate culture that fosters continued learning, leadership development and professional growth among highly-skilled employees. 
 

The 2011 Business Workshop Series kicks off this February to equip you with practical tools for each stage of the negotiation process. Gain insight on how to successfully prepare, engage and close deals for your most desired results. Also, take away key techniques for bargaining and positioning. Facilitated by Marianne Eby, CEO,  Watershed Associates, Inc.

Competitive performance isn’t just about working hard; it’s working smart. This interactive discussion will offer techniques that will help you identify time wasters as well as tools for how to plan, prioritize, delegate and manage your projects strategically. Also, learn tips for holding meetings that are focused and productive.

As the market becomes increasingly more competitive, it is vital to recruit and retain top talent for optimum performance in your organization. This workshop will offer best practices for recruiting and retaining talent. Also, you will explore innovative strategies and key trends across industry sectors to help develop your firm’s biggest asset: its people. 

Please join the Greater Washington Board of Trade, Transwestern, Baker Tilly and M&T Bank for A Discussion of Accounting Standards: Proposed Major Changes and the Potential Impact on Commercial Real Estate Leases.
 

Strong customer service is a business essential. While most people would probably agree with the generic definition of good customer service: prompt and courteous attention delivered by smiling, friendly employees, what if a business wants to kick it up a notch? What is great customer service?

This workshop will explore practical keys for developing a messaging strategy that maintains a strong, consistent brand identity and enhances media outreach.

Identify prospects, communicate services and close deals with greater efficiency. Sharpen your sales skills and exceed targets by gaining the right tools for each stage of the sales process.

In a challenging economic environment, it is crucial for your brand to be staking a market claim and differentiating from competitors. This informative panel discussion will provide insights for how to maximize ROI on strategic marketing efforts that reach your target audience, effectively communicate your services and creatively use your resources.
 

There's growing recognition that the health care reform package enacted on March 30 will significantly impact employers.  Get the facts and find out exactly how your business will be affected... what you need to do today... the timeline for compliance in the future... and what challenges your company may face down the road.

Communication, candor and competence play major roles in establishing rapport, especially in a tighter market. Discussion will focus on the importance of listening, asking questions, making your conversation memorable, delivering on promises and giving first to develop an authentic connection that builds trust.

As your firm determines the right marketing strategy for 2010, this event will highlight keys for investing in sponsorship packages to enhance visibility, promote company mission, reach target markets and ultimately, generate new business.

The Greater Washington Board of Trade is presenting a special panel to help you immediately understand the implications of the recent Supreme Court ruling on businesses. Come and get specific examples and ideas on how this ruling will affect a company’s participation in campaigns. In addition, hear where and how up to half a billion dollars in additional campaign funding will be spent in this year’s midterm elections.

This dynamic workshop will feature expert panelists to discuss the opportunities and implications of federal government contracting in the region. Gain insight on subcontracting trends as well as best practices for marketing to the government and area government contractors.

This interactive panel discussion will feature best practices in corporate social responsibility and explore its impact on workforce recruitment, retention and your organizational culture. Panelists will also discuss tools for measuring triple bottom line success and for establishing strong and strategic community partnerships.

Today's workforce is a diverse fusion of four generations of workers, from Gen Y to Baby Boomers. In this dynamic workshop, Mary Abbajay, Partner of CareerStone Group, will highlight trends and innovative approaches to creating synergy across your organization ...

On September 16th, the Business Workshop Series featured Mike Skiados, Director of Communities and Networks for ASAE and The Center, who shared techniques for enhancing the value and efficiency of meetings.

This sold-out workshop welcomed over 90 participants to explore hands-on strategies for enhancing their sales performance.

To an audience of recruiters and human resources specialists, expert panelists Kevin McNerney, Managing Director, North America Technology & Global Professional Services Markets, Korn/Ferry International, and Kristen Piersol-Stockton, Associate Director, Workplace Solutions, KPMG LLP Mid-Atlantic, offered strategic principals to securing and motivating top talent.

This workshop identified techniques for strategic communications, focusing on tips for enhancing your firm's core message to connect with your audience, from clients to media.

This workshop offered insights for leveraging green initiatives to build brand loyalty, enhance marketability, and retain clients, partners, and employees.

Over 90 participants attended this interactive discussion exploring various forms of social media, with real time examples of tools like Facebook, Twitter and Technorati, and their roles in enhancing communication, branding, and marketing strategies.

Lyles Carr, Senior Vice President of The McCormick Group, Inc. and Hilary Fordwich, President of Strelmark, LLC, partnered again to present principles for strategic networking as well as tenets for building lasting professional relationships.